How Kenya Power Plans to Compensate You After a Blackout
1. What Triggers Compensation
- The proposed regulations from the Energy (Electricity Reliability, Quality of Supply and Service) Regulations, 2024 require Kenya Power to compensate when electricity supply failures—such as blackouts—cause financial loss, damage to property, injury, or even death. Business Daily Africa+2Business Daily Africa+2
- To qualify, the outage must be due to failures on the part of Kenya Power—not because of third-party interference, disasters, or customer-side issues. Business Daily Africa+2Money254+2
2. Who Gets Compensation & What Kind
- Prepaid customers will receive free tokens equivalent to the financial damage incurred. Business Daily Africa+2Money254+2
- Postpaid customers will get credits on their next monthly bill. Business Daily Africa+2Business Daily Africa+2
3. How to Claim — The Process
- Make a written report to Kenya Power within 30 days of the outage or breach. Include date, time, nature of damage or losses, and supporting documents. Business Daily Africa+2Money254+2
- Once the claim is submitted and verified, compensation should be paid within 90 days (three months). Business Daily Africa+1
4. Situations Where Compensation May Not Apply
- Nature of outage falls under force majeure (extreme weather, natural disasters).
- Damage was caused by interference from third parties or illegal actions.
- Delay in reporting—taking more than 30 days after the event
